Telephone Services

Make it easy for your friends or customers to call you with a toll free number for your home or business.

Pricing

Residential - $5 per month
Business - $8 per month
20¢ per minute - Daytime
17.5¢ per minute - Evening
14.5¢ per minute - Nights and Weekend

Back to the basics
Chariton Valley gives you unlimited calling in Macon for only $12.25/mo*.
Chariton Valley offers consistent and reliable local phone service with so much more.
Check out our other unique calling features.
Business Monthly Rates available by calling 660-395-9000.
*Price does not include $6.50 Federal End User (Single Line) or $9.20 Federal End User (Multi-Line) and .11 Missouri Relay Fee.

Pricing

Additional Listing
To have more than one listing in the telephone directory.
$.25 per month

Additional Outlets
Used to connect a telephone to the telephone wiring in a home or business, and in turn to a local telephone network
$35.00 per outlet installed.

Automatic Callback/Automatic Call Return
How often do you call someone whose line is busy? Instead of dialing the number over and over again, let Automatic Callback do the work for you. Automatic Callback will keep dialing for up to 30 minutes until the number is free, then signal you with a special ring back. When you pick up the phone, the call is automatically placed for you.
$3.50 per month

How It Works:
1. When you hear a busy signal, hang up.
2. Pick up handset and listen for the dial tone, press *66 (or 1166 on rotary or pulse phones).
3. Your phone will check the number for up to 30 minutes.
4. A special callback ring alerts you if the line becomes free in 30 minutes.
5. Pick up handset to automatically place the call.
6. To cancel Automatic Callback. Press *86 (or 1186 on rotary or pulse phones).

NOTE:
*To restart the 30 minute clock, repeat steps 1 through 3.
*Service does not work on 800 and 900 numbers, numbers outside the specified service area, or on lines where Call Forward and some other call services have been activated.
*You may still place and receive calls while waiting for a busy line to become free.

Automatic Recall/Automatic Redial
This handy and popular feature makes it possible to obtain the number of the last person who called your phone. If it is known, you will immediately be told the last caller's number and be given the option to call them back.
$3.50 per month

How It Works:
1. Pick up the handset and listen for the dial tone.
2. Press *69 (or 1169 on rotary or pulse phones) Follow the prompts.
3. Your phone will dial the number of the last incoming call.
4. If the line is busy:
a. Hang up. Your phone will keep trying the line for up to 30 minutes.
b. A special callback ring alerts you if the line becomes free in 30 minutes.
c. Pick up handset to automatically place the call.
5. To cancel Automatic Recall, press *89 (or 1189 on rotary or pulse phones).

NOTE:
Does not work on 800 and 900 numbers, numbers outside the specified service area, or on line where Call Forward and some other call services have been activated.

Call Forwarding
A must for anyone who needs to stay in touch. Call Forwarding does just what it says, letting you forward all of your calls to any phone, anywhere.
$.75 per month

How It Works:
1. Press *72 (or 1172 on rotary or pulse phones) and wait for a dial tone.
2. Dial the number that you wish to forward your calls to (if it is long distance remember the "1" plus the area code).
3. Remain on the line until someone at the forwarded location answers.
4. If no one is at the forwarding location to answer the phone, or if the line is busy, you must repeat steps 1 and 2, then remain on the line until a confirmation tone is heard.
5. To cancel Call Forwarding, press *73 (or 1173 on rotary or pulse phones) and wait 4 seconds for confirmation tone.

Note:
*You are billed for any toll charges when the forward-to number is outside your local area.
*If you only want specific calls to be forwarded, refer to the Selective Call Forwarding.

Call Waiting
Our most popular calling feature, Call Waiting means you can answer a second incoming call without hanging up on the person you are speaking to.
$.75 per month

How It Works:
1. When you are notified of the incoming call by a Call Waiting alert tone, press and release the receiver button to put the original party on hold. You are then connected to the calling party.
2. To alternate between parties, press and release the receiver button again.
3. If you wish to end the original conversation when you hear the Call Waiting alert tone, simply hang up. Your telephone then rings and you are connected to the calling party.
4. To cancel Call Waiting for a single call only, press *70 before making the call:
a. the dial tone will return, then dial the number as normal.
b. Upon completion of the call, the Call Waiting feature will automatically reactivate.

Caller ID
This feature enables the customer to view on a display unit the directory number on incoming telephone calls.
Note:
*Subscription to Caller ID requires a display telephone or an add-on display unit.
*If "private" or "anonymous" appears on your screen, the caller may have blocked the display of his/her name and number.
*If "out of area" or "unknown number" appears, the caller is in an area that does not support Caller ID services.

Caller ID by Name & Number
Caller ID does what it says...it identifies the caller, and lets you know who is calling before you answer your phone. For each incoming call, you'll see the caller's name and number appear on the display screen. This information is stored in your Caller ID phone or display unit along with the date and time each call was received.
$7.00 per month

How It Works:
1. When you receive a call, wait until your telephone completes the second ringing signal.
2. The telephone name and number of the person calling you will automatically appear on your display screen. (See note.)
3. If you choose to answer the call, the name and number will remain on the screen.

Caller ID by Number Only
This feature enables the customer to view on a display unit the directory number on incoming telephone calls.
Note:
*Subscription to Caller ID requires display telephone or an add-on display unit.
*If "private" or "anonymous" appears on your screen, the caller may have blocked the display of his/her name and number.
*If "out of area" or "unknown number" appears, the caller is in an area that does not support Caller ID services.
$5.00 per month

Caller ID –Name & Number by Call Waiting
This service displays the calling number and/or the calling name (depending on whether the subscriber has Calling Number Delivery and/or Calling Name Delivery enabled) as part of the notification that a second call is on the line.
$.75 per month

Cancel Call Waiting
Cancel Call Waiting lets you speak uninterrupted during important calls. It also allows you to send faxes or use your computer modem without your transmission being interrupted.

Customer Originated Trace
The serious issue of nuisance or obscene phone calls can swiftly be dealt with by using our Customer Originated Trace feature.
$1.00 per month plus $5.00 per trace

How It Works:
1. Immediately after receiving a harassing call hang up. Pick up the handset and press *57 (or 1157 on rotary or pulse phones).
2. You will then hear the recording: "there is a charge to trace this call." Press 1 to trace the call and listen for confirmation.
3. Call trace should be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.
4. You must keep a written record of the date and time you place the trace.
5. Contact your local law enforcement office, rather than the telephone office, to report the details, date, and time of the trace.
6. Upon appropriate legal authorization the results of the trace will be provided to the requesting law enforcement officials. Chariton Valley may not provide the information directly to you, but you may request the results from your local law enforcement officer.

NOTE:
*Forwarded or transferred calls are not traceable calls. When a call is forwarded either through the Call Forwarding feature or transferred to another extension, the attributes associated with incoming call, required for tracing purposes, are no longer available.

Distinctive Ringing
With this service, you create a list of 12 telephone numbers. When someone on your priority list calls you, you will be alerted by a special ring. If you subscribe to call waiting and a call is received from someone on your priority list while your line is in use, you will be alerted by a special Call Waiting tone.
$3.50 per month

Hot Line
Help is not far away even when you cannot dial the phone. Your telephone can automatically dial an emergency number for you.

How It Works:
1. Lift the handset and Hot Line provides direct routing of calls to a predetermined destination. After lifting the handset, the number that you have pre-designated is automatically dialed.

NOTE:
* You must select the telephone number to be dialed when you sign up for Hot Line service. To change this number contact Chariton Valley Telephone Corporation.
$1.00 per month

Per Call Blocking
This feature allows your name and number to be blocked from being displayed on a Caller ID device on a per call basis.

Selective Call Acceptance
With this service, you create a list of 12 telephone numbers based on which calls you want to receive. Callers not on the list will be routed to an announcement informing them their calls are not being accepted at this time.
$3.50 per month

How It Works:
1. Setting up a list:
a. Press *64 (or 1164 for rotary or pulse phones).
b. Press #, dial the number, press # (dial 12 on rotary or pulse phones instead of #).
2. To access or turn off your service:
(once list is established)
a. Press *64 (or 1164 on rotary or pulse phones). Voice prompts will inform you if your list is on or off. To turn your list on or off, dial "3".
b. One telephone number must be placed in your list to be able to turn on the service.

Selective Call Forwarding
Selective Call Forwarding allows you to decide which callers follow you to another number. All others ring at your house as usual. Make sure important clients or family members are able to reach you when you are away.
3.50 per month

Selective Call Rejection
When someone on your list tries to call you they will be notified that you are not accepting calls from them. This service allows you to block 12 numbers. You can either block selected numbers ahead of time or block unwanted calls after they are received. In either case the caller is routed to a recorded message and your phone does not ring.
$3.50 per month

How It Works:
1. Setting up a list:
a. Press *60 (or 1160 on rotary or pulse phones).
b. Press #, dial the number, press # (or 12 on rotary or pulse phones).
2. To add the last calling party after receiving an unwanted call (you do not know the number):
a. Press *60 (or 1160 on rotary or pulse phones).
b. Press # (or 12 on rotary or pulse phones).
c. Dial 01, then push # (see rotary or pulse above).
3. To access or turn off your service:
(Once list is established)
a. Press *60. Voice prompts will inform you if your list is on or off. To turn your list on or off, press "3."
b. One telephone number must be placed in your list to be able to turn on the service.

Speed Calling
By simply punching one or two numbers, you can reach frequently dialed numbers in an instant. No more misdialed or forgotten numbers. Local and long-distance calls are a touch away in a 8 or 30 number capacity.

How It Works:
With the 8-Number Option, you Speed Dialing codes are the single digits 2 through 9. With the 30-Number Option, your Speed Dialing codes are the double digits 20 - 49.
1. To enter a Speed Dialing code, press *74 (or 1174 on rotary or pulse phones) for the 8-Number Option or press *75 (or 1175 on rotary or pulse phones) for the 30-Number Option and wait 4 seconds for dial tone.
2. From the available code numbers, dial the code number you wish to substitute for the directory number.
3. Dial the directory number to be stored that corresponds with the code number selected in step 2 and wait 4 seconds for 2 bursts of dial tone; then hang up.
4. Repeat steps 1 through 3 for each number to be stored using a different code number each time. If you wish to replace a previous number with a new one, repeat steps 1 through 3 using the old code number, but inserting the new directory number.

NOTE:
*To use a Speed Dialing code that has been programmed for your telephone, dial the code number and wait 4 seconds for the call to be placed.
Speed Dial for 8 Numbers - $2.50 per month

Speed Dial for 30 Numbers - $2.75 per month

Three-Way Calling
Whenever you need to talk to two people at once, Three-Way Calling is the smart solution. In an instant, you can add a third party to your line, saving you from making separate calls. This is a great feature for enhancing business communications or planning events.
$1.50 per month

How It Works:
1. To initiate Three-Way Calling press the receiver button for 3 seconds to put the original party on hold, then release. Listen for three bursts of dial tone followed by a steady dial tone.
2. Dial the number of the third party. When this party answers, you can talk privately. When you are ready to establish the conference connection press the receiver button for 3 second, then release.
3. When the originating party hangs up, all parties are disconnected and the call is completed.

Note:
* If the Third party does not answer or the line is busy press and release the receiver button and you are reconnected to your original party.

Three-Way calling with Transfer - $4.50 per month

Unidentified Call Rejection
When you have Unidentified Call Rejection, this service will route any incoming call that has its telephone number blocked, to a recording. Your phone will not ring.
$3.50 per month

How It Works:
1. Listen for dial tone.
2. Press *77 (or 1177 on rotary or pulse phones).
3. Listen for confirmation tone or announcement, and then hang up.
a. Callers will hear a message telling them that you are not accepting calls that are blocked. "Please remove the block and call again."
4. To Cancel Unidentified Call Rejection:
Press *87 (or 1187 on rotary or pulse phones); then listen for announcement.

Voicemail Basic (Unified) CV Landline & CVWS
is a convenient and friendly way for callers to leave messages when the call cannot be answered. Voice Mail is dependable, flexible, inexpensive and feature rich. Manage your calls while you're away with Voice Mail!!!
$3.50 per month

Long Distance Terms

LATA: ...stands for Local Access and Transport Area. Missouri is divided into 4 LATA's. The LATA we are in is composed of 660/816/913 area codes.

Inter: ...means between. An interLATA call is a long distance call to a point between the LATAs (a call from the 660/816/913 area codes to anywhere outside the 660/816/913 area).

Intra: ...means within. An intraLATA call is long distance call to a point within the LATA (within the 660/816/913 area codes).

7¢ Per Minute Savings Plan

50 for $5 Long Distance Plan

15¢ Per Minute Anytime Long Distance

Long Distance Value Package

Low income customers eligible for Lifeline and Link-Up telephone assistance programs may also be eligible for discounts from certain other basic local charges through telephone assistance plans specified by the State of Missouri.

Basic services are offered to all customers in the Chariton Valley Telephone Corporation service areas at the rates, terms and conditions specified in Chariton Valley’s Tariff. If you have any questions regarding Chariton Valley’s services, please call us at 660-395-9000 or 1-800-769-8731 or contact us:

Some additional information:
Federal Law and state lawmakers believe that every person in America should have access to quality, affordable telecommunications service. In fact, they’ve created a system to do just that. These plans are Lifeline Assistance and Link Up Missouri and are available to those participating in one of the following programs:

• Medicaid
• Food Stamps
• Supplemental Security Income (SSI)
• Federal Public Housing Assistance or Section 8
• Low Income Home Energy Assistance Program (LIHEAP)
• Temporary Assistance for Needy Families (TANF)
• National School ‘Free Lunch’ Program
• Veteran Administration Disability Benefits
• State Blind Pension
• State Aid to Blind Persons
• Federal Social Security Disability
• State Supplemental Disability Assistance Payments Administered by the Family Support Division
• Federal Supplemental Security Income

This “universal service” support includes:
• Lifeline assistance that provides discounts for basic monthly service.
• Toll limitation service that allows you to control your long-distance charges